When will I receive my order?

 

All orders are shipped from our warehouse within 5 business days after the order is placed. Delivery usually takes 10–20 business days after shipment, depending on the carrier and your location. We sincerely apologize for any delays caused by customs clearance, inspection, or carrier service issues.

 

How can I track my order?

 

Your shipping confirmation email will include a tracking number. You can use this number to track your order at www.17track.net

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What are your shipping fees?

 

We charge a flat shipping rate of USD 5.99 for all destinations worldwide.

 

Which countries do you ship to?

 

We currently offer worldwide shipping. However, if our logistics partners are unable to deliver to your country or region, we will notify you immediately and make the necessary adjustments to your order. For more information about available destinations, please contact us at service@zuppylo.com

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How can I change my shipping address?

 

Address changes can only be made before 11:00 PM Pacific Daylight Time (GMT -7) on the day the order is placed. To request an address change, please contact us at service@zuppylo.com

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Can I ship to an address different from my billing address?

 

Yes, that is possible.

 

How are my orders shipped?

 

Orders are shipped on regular business days (excluding holidays). Orders placed on Saturday or Sunday will be shipped the following Monday.

 

Some products are shipped directly from our domestic warehouse, while others are produced and shipped directly from our own factories located in the United States, Canada, and Australia.