Privacy Notice
Privacy Policy
Thank you for visiting the website operated by Zuppylo (hereinafter referred to as the “Company”). We are committed to providing a pleasant and secure online shopping experience, as well as delivering high-quality, personalized services endorsed by the Company. This commitment includes respecting and protecting the privacy of your personal information.
This Privacy Policy describes the types of information we collect about you when you visit our website (the “Website”). The Website and all its features and functionalities are collectively referred to as the “Services.” This Privacy Policy also explains how the Company uses and shares your personal information, and how you can control certain uses of your personal data.
By using the Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States, Canada, and Hong Kong, and agree to the Terms of Use incorporated herein by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
1. Through interactions with the Company:
We collect information from you and about your transactions and interactions with us. This may include information collected when you use the Services, make a purchase, sign up for our product catalog, newsletters, or email lists, enter sweepstakes, contests, or other promotions, participate in product reviews, surveys, or similar activities, send gifts or virtual gift cards, or otherwise contact us.
If you make a purchase from us, we may also collect your billing address.
2. Information you provide about third parties:
If you send communications to others through the Services, we may collect that person’s name, phone number, email, and/or shipping address.
3. Automatically collected information:
We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Website, users of our online Services, and interactions with our emails and online advertisements. For example, we may collect your browser type, operating system, device model, pages viewed, links clicked, IP address, mobile device identifiers, referring websites, time spent on our Website, return visits, and clickstream data.
This information, when linked with your personal data, helps us personalize your shopping experience, remember your preferences, and deliver customized promotions, ads, and offers that may be of interest to you across devices.
4. From third-party sources:
We may obtain information from other sources to update or supplement the data you provide or that we collect automatically (e.g., verifying or updating addresses or demographic details), or when you connect with the Company via third parties such as social networks, based on your privacy settings on those platforms.
5. Combination of information:
We may combine information we receive from you (including information collected automatically via the Website or from your devices) with information collected from offline sources or third parties.
6. Third-party analytics and advertising:
We may use third-party advertising, analytics, and tracking tools to understand who uses our Website, how it is used, and how to improve our Services and content effectiveness, as well as to deliver more targeted ads. These third parties may use cookies, beacons, pixel tags, Flash cookies, or other technologies to collect and store non-personal data. We do not control these third-party technologies.
Q: What are my tracking options?
A: Some parts of the Website require the use of cookies. By registering and using the Services, you consent to the use of cookies. If you do not agree, you cannot use the Services.
Below are four types of cookies we use and examples of how they help deliver our Services:
-
Strictly Necessary Cookies: Essential for navigating and using Website features (e.g., maintaining your login session, managing your shopping cart).
-
Performance Cookies: Collect information about how visitors use the Services (e.g., which pages are visited, error messages). Used in aggregate form to improve performance.
-
Functional Cookies: Remember your preferences (e.g., shipping country, currency) to provide a more personalized experience.
-
Targeting Cookies: Deliver relevant ads and measure ad effectiveness. These may be placed by us or authorized advertising partners.
Our systems may not respond to all “Do Not Track” browser signals. You can manage ad preferences and learn about opting out via:
We may also use Flash cookies or similar technologies. To manage these, visit Adobe Flash Settings Manager. Disabling them may affect your experience.
Q: How does the Company use collected information?
A: The Company may use the information we collect for:
-
Verifying, processing, shipping, tracking, and managing your orders, payments, returns, and refunds.
-
Enhancing your online shopping experience and recognizing you upon return visits.
-
Sending you catalogs, newsletters, promotional materials, and offers.
-
Providing personalized website content, offers, promotions, and advertising (including via email or SMS).
-
Improving our Website, products, and customer service.
-
Conducting aggregate data analysis and demographic studies.
-
Protecting our systems from fraud or unauthorized access.
-
Responding to inquiries and providing support.
-
Any purpose disclosed at the time of data collection.
Q: With whom does the Company share my information?
A:
-
Affiliates: We may share your information with current or future affiliates.
-
Joint Marketing Partners: We may jointly offer promotions, contests, or rewards programs with third parties. Participation means information may be shared.
-
Other Third Parties: We may share information with partners we believe may provide you with valuable offers.
-
Legal Requirements / Security: We may disclose information to comply with laws, respond to legal requests, or prevent fraud.
-
Business Transfers: Your data may be transferred in case of mergers, acquisitions, or bankruptcy.
-
Service Providers: Shared when necessary to perform contracted functions.
-
Aggregated or Anonymized Data: Shared for marketing or analytics that cannot identify you.
SMS Marketing and Notifications (if applicable):
By providing your phone number at checkout or through subscription, you agree to receive SMS notifications (including cart reminders and promotional offers). Message frequency varies. You may unsubscribe anytime by clicking the opt-out link or replying “STOP.”
Q: How can I access, update, or delete my information?
A:
If you have made a purchase, you may contact our customer service at service@zuppylo.com to access or update your information.
You may also request deletion or restriction of your personal data, subject to applicable laws.
Q: What are my options for receiving communications?
A:
If you purchase a product, you will automatically receive promotional emails and direct mail. You may opt out anytime by:
-
Clicking the “Unsubscribe” link in promotional emails.
-
Updating preferences in your online account.
-
Emailing service@zuppylo.com to be removed from mailing lists.
Q: What are my California privacy rights?
A:
California residents may request disclosure of personal information shared for direct marketing. Submit your request to service@zuppylo.com with the subject line “ATTN: California Privacy Rights.” Allow up to 30 days for processing.
Q: What about children’s privacy?
A:
This Website is not directed toward children under 13. We do not knowingly collect personal data from children. If a child under 13 provides information, we will delete it. Parents may use parental control tools to prevent unauthorized online data submission.
Q: How secure is my information?
A:
We employ physical, administrative, and technical safeguards to protect collected data. Sensitive information (like credit card details) is encrypted via SSL (Secure Socket Layer) technology. However, no system is 100% secure.
Q: What about links to other websites?
A:
Our Website may contain links to third-party websites with different privacy practices. We are not responsible for their policies or security.
Q: Where is my data stored and for how long?
A:
Your personal information may be stored and processed on servers located in the U.S., Canada, or Hong Kong, under their respective laws. We retain information only as long as necessary for business or legal purposes, after which it is deleted or anonymized.
Q: What if I reside outside these regions?
A:
By using our Website, you consent to the transfer and processing of your personal information in the U.S., Canada, and Hong Kong according to this policy.
Q: How will the Company communicate changes to this policy?
A:
We will post any updates to this Privacy Policy here. Continued use of the Website after changes are posted signifies acceptance.
Q: Who can I contact with questions or complaints?
A:
If you have any questions or concerns about our privacy practices, please contact customer service at service@zuppylo.com.
For privacy-related issues, email service@zuppylo.com.
If you believe your concerns have not been resolved, you may contact your local data protection authority or the U.S. Federal Trade Commission (FTC) via FTC Complaint Page.
By using our Website, you (the visitor) consent to the processing of your IP address by third parties to determine your location for currency conversion. You also consent to the use of session cookies to retain your selected currency during your browsing session, ensuring consistent price display in your local currency.